Next we’ll ask about pain points for this specific user journey stage. Think of it as a follow-up question. Let’s choose customized services.
We’ll ask ChatGPT, “I want to learn more about this specific motivation. What are the most common pain points for users?” And again, it will respond with a list of pain points, and this list includes pet-friendly services, health concerns, preference for eco-friendly services, etc.
Again, copy and paste this list of pain points into your spreadsheet under Milestones.
Now we have one journey stage, which is customized services, and a list of milestones that sit under that stage.
Next, you’ll go back and repeat this whole process for all of your motivations and pain points.
Once you’ve done that, you’ll have a full user journey in a spreadsheet, with stages and milestones.
If you want to learn more about mapping this customer journey to your website, check out my blog post, where I show you step-by-step how to do that. The link is below:
5 steps to building a user journey map for your SEO strategy
You can use this as a first step to guide your content strategy and to meet your customers where they are in their journey.
Thank you.
Transcription by Speechpad
If you liked Use ChatGPT to Build a Customer Journey for Your Website — Whiteboard Friday by Grace Frohlich Then you'll love Miami SEO Expert
The second placement is a perfect illustration of how this works. Someone types "can you…
I'm leaving you with one last resource, which was personally a delight to be part…
Source: AI mode citation study by MozBrands need to invest in video content, whether that's working…
Now that you’ve identified prompts that are important to your business, you can add them…
So how do you manage to stand out and land coverage in 2026? There are…
This experiment looked at three sets of prompts (100 each) — brand, “soft-brand”, and non-brand…