It’s amazing to me how many companies still don’t “see” the customer when it comes to customer experience.
While everyone talks about Customer Experience (CX) as the new black, most companies miss the real opportunity to be customer-centric. They don’t actually think about experiences from the perspective of the people they want to reach. Customers are evolving. Business processes and mindsets are not keeping up. As a result, they’re limited in the ability to design experiences that matter to an increasingly evolving generation of connected customers.
I was recently invited to keynote NextCon in Phoenix. In this presentation, I explore the need for human-centered experiences and aim to help executives shift mindsets toward the future. I wanted to share it with you here.
Brian Solis is principal analyst and futurist at Altimeter, the digital analyst group at Prophet, Brian is world renowned keynote speaker and 7x best-selling author. His latest book, X: Where Business Meets Design, explores the future of brand and customer engagement through experience design. Invite him to speak at your event or bring him in to inspire and change executive mindsets.
Connect with Brian!
Twitter: @briansolis
Facebook: TheBrianSolis
LinkedIn: BrianSolis
Instagram: BrianSolis
Youtube: BrianSolisTV
Snapchat: BrianSolis
The post The Future of Experience Design appeared first on Brian Solis.
We designed Moz’s AI Content Brief to let LLMs do what they do best—produce natural-language…
Here’s what stuck with me:Start simple. A rough prototype beats a perfect idea.Be specific when…
Virtually every SEO tool is powered by scraped search results. In order to get more…
How to build a brand-led content strategy that drives demand outside searchYou’ll learn to move…
Five years after this video was created, the idea that machine learning might be “far…
I’ve spent the past year fielding the same panicked question from clients repeatedly: “Why is traffic…